We allow you to achieve measurable results!! We de mystify the concept that Customer Service, Sales Management and Presentation techniques are complex – there is no magic formula, only methods and structure that give you and your team the ability to communicate with people to form close business relationships.

We are a North East based training company coaching businesses and professionals in our region.

We have a working knowledge of Customer Service, Sales, Marketing, Purchase and Supply. Our experience means we know how business works from all aspects and we understand how local and national business operate from small companies to corporate organisations.

We have over 30 years’ experience in Customer Service, Sales Management, Sales Development, Telephone Sales, Retail Sales and Customer Service and building business relationships at all levels.

We have worked for some of the world’s largest corporate organisations as well as having set up small successful business’s; we now want to share that knowledge.

Our experience ranges from dealing with and presenting up to board level in large household names to SME accounts, with that customer base we have covered a full spectrum, working with manufactured products, distributors, retailers and service based transactions.

We know that training and coaching is a key to success; we demonstrate to individuals and businesses how they can improve customer communications using simple but effective methods again building those business relationships for profitable long term partnerships with your clients.

We have helped smaller business develop their skills and achieve things that they thought weren’t even possible.

Our training and coaching is affordable, professional, fun and interactive, but most of all it is effective. Our courses have been used successfully not only through our careers but also with our clients. Delegates leave with useful workable tools that can enhance their capabilities