“Great teams need great leaders – leaders who inspire, motivate, instil pride, loyalty and a sense of fun at work.”

Natalie Calvert

Team leaders or Managers need to be equipped with the ability and skill to lead, inspire and motivate. Building relationships with your team and teams around you is a crucial function within a management or leadership role

Everyone has different motivators, we all think and do things differently; as head of the team you need to be able to manage this. Understanding your team and ensuring that they understand you will guarantee that your team bond and all work to the same aims and goals.

This is a course designed to help you understand the people around you and how to ensure you get best out of them, how to build that relationship to enable you to run a smooth cohesive unit however big or small.

Ideal for

Anyone who leads a team, or is moving into a position of responsibility.

Course Objective

To enhance, refresh or initiate Team Leaders or Managers to become more effective and develop teams to create outstanding performance.

Giving you an insight into what makes a great leader, so that you can understand what it is that you have that will guide your team to greater success using simple and effective tools.

Give an understanding of what motivates people and how to spot those “signs” to work with individuals as part of the team to ensure that the team all work together.

Course Outline

• What is the Role of a Team Leader or Manager?
• Attributes of a Great Leader
• What Makes a Poor Leader?
• Responsibilities of a Leader
• What Motivates People
• How to Inspire People
• Setting the Standard
• Measuring Performance
• Using Management Information Effectively
• Decision Making
• Managing Underperformance
• Crucial Conversations
• Managing v Leading
• KPI’s, How to Set Them and Use Them
• Setting Objectives and Targets
• Retention vs Acquisition
• Managing Underperformance
• Positive Reinforcement

The course commences at 9am each day with lunch supplied and finishes at 5pm. The course fee doesn’t include accommodation or evening meals.

All our courses are intense, focused interactive and enjoyable. All delegates will be supplied with a copy of course reference material.