“To keep a customer, demands as much skill as to win one.”

American Proverb

Customer service is your business, it represents your business because price and product can be matched but your customer service cannot, get this right & you will overtake your competition.

How often have you heard people say “I pay a bit more but I know the customer service is excellent and I trust them that when I have an issue or question they sort it out straight away”

Getting this right is the key to your business’s future growth. Through our experience we can teach you how to deliver excellent customer service.

This course equips you and your team to understand the difference between customer service and excellent customer service, it will give them a new found confidence and the ability to deal with your customers and build that all important business relationship that will have your customers talking about your company’s professionalism and proficiency

Ideal for

Everyone who has contact with customers, internal and external

Course Objectives

To introduce best practise strategy that increases confidence during customer communications. To develop a further understanding of relationship building and managing customer expectations that allows you to continually deliver exceptional customer service.

Course Outline

• What is Customer Service
• What Customers Expect
• The customer is Always Right?
• Best Ways of Communicating with Customers
• Using the Phone
• Being Assertive
• Dealing with Difficult Situations
• Tricks of the Trade
• Delivering Outstanding Customer Service

The course commences at 9.00am with lunch supplied and finishes at 5pm.

All our courses are intense, focused interactive and enjoyable. All delegates will be supplied with a copy of course reference material.